At store.elementsmagazine.org, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order for any reason, our Refund and Returns Policy outlines the process for returning items and receiving a refund.

Returns

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unused, and in the original packaging.
  • Proof of purchase is required for all returns.

Return Process:

  1. Contact Us: Email us at returns@store.elementsmagazine.org with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to send your item back.
  3. Ship Your Item: Securely package the item(s) and include the RA number inside the package. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return reaches us safely.
  4. Inspection and Refund: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at returns@store.elementsmagazine.org with your order number and details about the defect or damage.

Refunds

Refund Process:

  • Refunds are issued to the original payment method used at the time of purchase.
  • Once your return is received and inspected, we will notify you of the status of your refund.
  • If approved, the refund will be processed within 7-10 business days.

Partial Refunds:

  • In some cases, only partial refunds are granted (if applicable). For example, items not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund.

Shipping Costs

Return Shipping:

  • You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Errors:

  • If you received the wrong item or a defective item, we will cover the return shipping costs.

Contact Information

For questions related to refunds and returns, please contact us at:

Email: returns@store.elementsmagazine.org
We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. Thank you for shopping with store.elementsmagazine.org!